- FREQUENTLY ASKED QUESTIONS - FAQ
FREQUENTLY ASKED QUESTIONS - FAQ
*PLEASE inspect your fabric upon arrival and prior to washing. We have a 14 day warranty on our fabrics for any defects that might have been missed in cutting and packing. Any issues that fall within 3" of the selvedge are not considered flaws.
Q: Do you allow local pickup?
A: Yes we do! Please use the coupon code LOCALPICKUP during checkout to avoid shipping charges. Once you receive an email from us noting that your order is ready for pickup please reply to set up a time. The store address is:
So Sew English Fabrics
3210 Production Ave Suite E
Oceanside, CA 92058
Q: If I place multiple orders on different days and pay multiple shipping charges, what happens?
A: We typically combine on a revolving Thursday- Wednesday basis. We pack orders into the smallest package(s) possible. We refund ALL shipping over $1. So if you place an order on a Thursday and again on the following the Wednesday, your orders will be combine. *HOWEVER* now that we are shipping at about 7-10 days, when we get to the day of your order we will ship all pending orders for that week, we will NOT hold past the day we're packing.
Q: How many yards can I fit into each package size?
A: This depends on the thickness and width of the fabric you ordered. Here is a list of the MOST you can fit into each size box (depending on fabric thickness). For more specific questions about your order, please contact us.
POLY MAILER: FIRST CLASS: 1 yard or a combination of smaller items *price varies
PADDED FLAT RATE ENVELOPE (PFRE): up to 4 yards *$6.50 domestic ~$23USD to Canada
MEDIUM FLAT RATE BOX (MFRB): up to 7-10 yards *$12.40 domestic ~$43USD to Canada
LARGE FLAT RATE BOX (LFRB): up to 14-20 yards *$17.05 domestic ~$57USD to Canada
*PLEASE NOTE: Orders of 50+ yards are over our calculators max so shipping is not charged until we can get an exact assessment of the cost of shipping. In these cases, we will contact you when we have an exact shipping total for you.
Q: When does SSE typically stock new fabrics?
A: We have started having a regular stocking on Thursday nights at 6pm PST. Please join our Facebook group for further notifications and sneak peaks to our listings as they go fast. www.facebook.com/groups/sosewenglish .
Q: Do you offer wholesale pricing?
A: Yes, we do! We offer wholesale on any purchase of 10 yards of one particular fabric. The wholesale price varies per fabric. If you would like to purchase bolt (80-110 yards- bolts vary by amount) of one particular fabric, please contact us for additional wholesale costs. We are working to update all listings with this information for ease of use. If you have a question about a particular fabric we have not yet updated, please send us a message!
Q: Do you offer military discounts?
A: Not at this time.
Q: Are your fabrics all CPSC lead and flammability compliant?
A: No, not all of our fabrics are compliant. We do carry a small selection of compliant fabrics. Look for the CPSC compliant icon on the listing photo, or under Knitshttp://sosewenglishfabrics.com/cpsc-compliant-certificiate-download/
If you're unfamiliar with some of our fabrics, one of our admins has a YouTube Channel, with a special video on our fabric types!
Feel free to send us any other general questions through the form below! Thanks!
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