- Shipping & Returns
Shipping & Returns
CURRENT ORDER PROCESSING TIME IS ABOUT 14 DAYS
This processing time is the time it takes us to pack and ship your order. Please always check here to see our current processing time before placing your order. We will update this processing time to reflect current as it changes.
Returns & Cancellations Policy
Due to the nature of our fabric products we do not accept returns. This is due to the fact that most items we sell are cut to order.
We accept cancellations on orders that have not yet been cut or packed but do impose a 20% restocking fee. This fee is to cover the time it takes our employees to process the order changes and to restock the store. We do this as a curtesy instead of raising our prices across the board. Thank you for your understanding.
However if there is an issue with your order, please Contact Us with your order number and details about the issue. We will respond quickly to come to a resolution. :)
We do have a 30 day warranty window on order issues. If you experience an issue with your fabric (that is not related to the actual sewing of it or personal preference) please contact us immediately so that we may send out a replacement or issue a refund. This would include holes upon arrival, missing, wrong fabric sent or flawed fabrics that have snuck past our shipping team. We think 30 days from shipping date is a very generous window in which to contact us and will not be honoring the warranty beyond that time frame.
We can ship to virtually any address in the world. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on any high volumes of orders due to a new arrivals stocking, we should be able to stay within our stated "availability" (order processing time).
Please also note that the shipping rates for many items we sell are weight-based. We ship in flat rate USPS priority boxes but use the weights to help the shipping calculator pack the correct yardage into a specified box size. If you are in Canada you likely will be overcharged on shipping. We combine and refund shipping overcharges on all open orders. If you haven't received a tracking number for your order yet and are still within our Thursday thru the following Wednesday combination week, you are more than welcome to place another order. We will combine the two automatically.
We do offer free local pickup. If you would like to utilize this option please use the code LOCALPICKUP during checkout to avoid the shipping charges. Once your order is cut and ready you will receive an email from us to let you know. Please reply to set up a time to come by. Our store address is:
So Sew English Fabrics
261 Airport Road
Oceanside, CA 92058
For a list of how many yards you can fit into each shipping box size please view our FAQ page. Thank you!