CURRENT ORDER PROCESSING TIME IS APPROX 3 - 5 BUSINESS DAYS
This processing time is the time it takes us to pack and ship your order due to every order being cut to order. We are closed on weekends and holidays.
Please always check here to see our current processing time before placing your order. Our processing time is an approximation and may vary slightly based on the number of orders and size of the orders that are received. Please note that when we run a sale, our processing time may increase as we get a significant increase in orders. We appreciate your understanding.
Returns & Cancellations Policy
Due to the nature of our fabric products we do not accept returns as we cannot guarantee the condition of the fabric once it leaves our facility.
We accept cancellations on orders that have not yet been cut or packed but do impose a 20% cancellation fee. This fee is to cover the time it takes our employees to process the order changes, initiate the refund and to restock the store. We do this as a courtesy instead of raising our prices across the board. Thank you for your understanding.
However, if there is an issue with your order, please Contact Us or send an email to: email@example.com with your order number and details about the issue. It is our goal to respond to you within three business days. Please be aware that at times is high volume this could be extended. We will get back to you ASAP. Your business is very important to us and we appreciate your patience.
We try our best to catch and eliminate fabric containing any major flaws, however occasionally a bundle may contain a small flaw or test hole. If a flaw is present, we try to ensure that the cut is generous and that plenty of usable yardage remains available. If you feel that your bundle contains a flaw that exceeds this, please contact our customer service team at firstname.lastname@example.org and they will be happy to help.
We do have a 14 day warranty window on order issues. Please inspect your entire order upon arrival and prior to washing. If you experience an issue with your fabric (that is not related to the actual sewing of it or personal preference) please contact us immediately so that we may send out a replacement or issue a refund. This would include holes upon arrival, missing, wrong fabric sent or flawed fabrics that have snuck past our shipping team.
We can ship to virtually any address in the world. Note that there are restrictions on some products. Customs/import fees are not included in the cost of shipping- if you are shipping internationally, individual customers are responsible for these fees.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on any high volumes of orders due to a new arrivals stocking, we should be able to stay within our stated "availability" (order processing time).
Please also note that the shipping rates for many items we sell are weight-based. We ship in flat rate USPS priority boxes but use the weights to help the shipping calculator pack the correct yardage into a specified box size. We combine orders IF possible and refund shipping overages if applicable.
So Sew English Fabrics
4040 Calle Platino Suite E
Oceanside, CA 92056
For a list of how many yards you can fit into each shipping box size please view our FAQ page. Thank you!