Shipping & Returns
CURRENT ORDER PROCESSING TIME IS ABOUT 3-5 BUSINESS DAYS
This processing time is the time it takes us to pack and ship your order. Please always check here to see our current processing time before placing your order. We are closed on weekends and holidays. Please note that when we run a sale, our processing time may increase by a couple of days as we get a significant increase of orders. We appreciate your understanding. (Most recent sales were: 50K CUSTOMER APPRECIATION DAYS, AUGUST 7-13)
Returns & Cancellations Policy
Due to the nature of our fabric products we do not accept returns. This is due to the fact that most items we sell are cut to order.
We accept cancellations on orders that have not yet been cut or packed but do impose a 20% cancellation fee. This fee is to cover the time it takes our employees to process the order changes, initiate the refund and to restock the store. We do this as a courtesy instead of raising our prices across the board. Thank you for your understanding.
However, if there is an issue with your order, please Contact Us with your order number and details about the issue. We will respond quickly to come to a resolution.
We do have a 14 day warranty window on order issues. Please inspect your entire order upon arrival and prior to washing. If you experience an issue with your fabric (that is not related to the actual sewing of it or personal preference) please contact us immediately so that we may send out a replacement or issue a refund. This would include holes upon arrival, missing, wrong fabric sent or flawed fabrics that have snuck past our shipping team.
We can ship to virtually any address in the world. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on any high volumes of orders due to a new arrivals stocking, we should be able to stay within our stated "availability" (order processing time).
Please also note that the shipping rates for many items we sell are weight-based. We ship in flat rate USPS priority boxes but use the weights to help the shipping calculator pack the correct yardage into a specified box size. We combine and refund shipping overcharges on all open orders.
So Sew English Fabrics
3210 Production Ave Suite E
Oceanside, CA 92058
For a list of how many yards you can fit into each shipping box size please view our FAQ page. Thank you!